✅ London Flora Guarantee
At London Flora, our goal is simple:
Every customer = 100% satisfaction.
If something goes wrong with your order, don’t worry — the London Flora Team is here to help. Just send us a message on WhatsApp or email us directly.
Substitution Policy
Some flowers or gifts may be unavailable due to season or location.
If so, our florist will prepare a similar or better product of equal value.
Colors or extras (like chocolates or toys) may vary.
We always aim to match size, shape and overall style as shown online.
Order Changes & Additions
You can change your order at least 24 hours before delivery.
Last-minute or urgent (same-day) orders cannot be edited.
For changes, contact the London Flora Team as soon as possible.
Damaged or Low-Quality Orders
If your flowers/gifts are damaged or not as expected:
Report within 24 hours
Send a clear photo (no filter) showing the issue
This helps us investigate and offer a solution quickly
During peak holidays (Valentine’s, Women’s Day, etc.), responses may take 2–5 business days
Incorrect Delivery Info
We cannot guarantee delivery if:
Recipient’s address is incorrect/incomplete
Phone number is missing or unreachable
Delays or failures due to this will not be refunded
Please always double-check the address and phone number
❌ Cancellation Policy
To cancel an order:
Contact us within 1 hour of placing
Or at least 5 business days before delivery date
If cancellation is approved, admin fees may apply (up to 30%)
No cancellations accepted after shipping has started
Flower Life & Responsibility
Flowers are perishable and typically last 1–7 days
Quality depends on:
Regular water change
No exposure to heat or wind
We cannot guarantee flower life if they are not properly cared for
Need help?
The London Flora Team is always here:
+44 7717 462942
admin@london-flora.com