Delivery Terms
At London Flora, we deliver fresh flowers quickly and reliably. Please read the delivery terms below before sending your order.
Delivery Dates
Standard delivery is made on the selected date during local business hours.
Same-day delivery is only guaranteed if payment is completed before 12:00 (recipient’s time).
Weekend & Holiday deliveries may require advance notice.
For Valentine’s Day, Women’s Day, Mother’s Day, and Christmas, we recommend ordering at least 48 hours early.
Correct Delivery Info is Essential
Please make sure your order includes:
Recipient’s full name
Full address (including hotel, hospital, or company details if needed)
Room number or department (if applicable)
Recipient’s phone number
Without it, delivery may fail or be delayed
Hotel/hospital deliveries will be made to reception only
If the Recipient is Absent
If the recipient is unavailable:
The courier will leave a card and try again later
Flowers may be left with a neighbor or receptionist if appropriate
If contact cannot be made within 24 hours, the delivery may be cancelled without refund
Hotel & Hospital Deliveries
Deliveries are made to reception desks
Make sure to provide:
Recipient’s full name
Room/ward number
Hotel/hospital name and address
Contact number (if available)
Some hospitals don’t allow deliveries to ICU, in that case we’ll notify you.
Delivery Exceptions
We do not guarantee delivery to:
Military bases
Airports or seaports
Boats or campsites
For special requests, contact us via WhatsApp or email.
✅ Summary:
Correct & complete info = guaranteed delivery.
Late, incomplete, or unreachable recipients may cause delays or cancellations.
For questions, contact us via Whatsapp, Telegram, Shop Chat or
Email: admin@london-flora.com